dhk88 Privacy Policy

1Introduction and Scope

This Privacy Policy applies to all personal data collected by dhk88 through the dhk88 platform, including the website accessible at https://dhk88.vu, any associated mobile web interface, and all interactions between dhk88 and its registered players. It covers data collected during registration, identity verification, account use, deposits, withdrawals, bonus participation, customer support interactions, and any other activity that involves the processing of personal information.

By registering an account with dhk88 or by continuing to use the platform following any update to this Privacy Policy, you confirm your acceptance of the practices described herein. If you do not accept this Privacy Policy, you must not register an account or continue to use the dhk88 platform.

2Information We Collect

dhk88 collects personal data through two primary channels: information you provide directly, and information collected automatically when you use the platform. We collect only what is proportionate and necessary for the stated purposes.

Information You Provide Directly

• Registration data: your name, date of birth, gender, registered mobile number, and any other details required to create a dhk88 account. This information is mandatory for account creation and is used to verify your identity and eligibility to use the platform.
• Identity verification documents: where dhk88 requires KYC verification, you may be asked to submit a copy of a valid government-issued identity document. These documents are used solely for identity and age verification purposes and are handled with the highest level of security.
• Financial transaction data: your mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction reference numbers, deposit amounts, and withdrawal requests. This data is necessary to process your payments and to fulfil anti-money laundering obligations.
• Customer support communications: records of your interactions with the dhk88 support team, including any messages sent to [email protected], the content of your enquiries, and the responses provided. These records are retained to maintain service quality and to resolve disputes.
• Responsible gaming tool submissions: data relating to any self-exclusion requests, deposit limit settings, or reality check configurations you make through the platform. This data is used to implement and enforce the responsible gaming protections you have requested.

Information Collected Automatically

• Device and technical data: your IP address, device type, operating system, browser type and version, and screen resolution. This information is used to optimise the platform for your device and to detect and prevent fraudulent access.
• Usage and gaming data: pages visited, games played, bet amounts, session durations, and interaction patterns within the platform. This data is used for service improvement, fraud detection, responsible gaming monitoring, and analytics.
• Cookie and session data: dhk88 uses session cookies and similar technologies to maintain your logged-in session, remember platform preferences, and support security features such as fraud detection. See Section 9 for full details on cookies.

3How We Use Your Personal Data

The table below summarises each category of personal data that dhk88 processes, the specific purpose for which it is used, and the legal basis on which that processing is carried out.

4How We Share Your Personal Data

dhk88 does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with the following categories of recipients where it is strictly necessary to deliver the dhk88 service or to comply with applicable law:

• Payment processing partners: bKash, Nagad, Rocket, and Upay are authorised to receive and process your transaction data solely for the purpose of executing your requested deposits and withdrawals. Each payment provider operates under its own privacy and security policy.
• Identity verification service providers: where dhk88 uses a third-party KYC or identity verification service to process identity documents, that provider is contractually bound to process your data only for verification purposes and to maintain the same level of data security as dhk88.
• Fraud detection and security providers: technical partners who assist dhk88 in detecting, investigating, and preventing fraudulent activity, collusion, money laundering, and other prohibited conduct. These providers act under strict data processing agreements.
• Regulatory and law enforcement authorities: dhk88 will disclose personal data to relevant authorities where required to do so by applicable law, valid legal process, or a binding order from a competent authority. dhk88 will, where legally permitted, notify the affected player before making such a disclosure.

In all cases where personal data is shared with third parties, dhk88 takes steps to ensure that an appropriate level of data security is maintained by the recipient, including contractual safeguards where required.

5Data Retention

dhk88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention periods which reflect our legal obligations:

• Account registration data and identity documents: retained for a minimum of 5 years from the date of account closure, to comply with anti-money laundering and record-keeping obligations applicable to online gaming operators.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction. Records related to disputed transactions may be retained for longer pending the resolution of the dispute.
• Customer support records: retained for a minimum of 3 years from the date of each support interaction. Records relating to complaints or formal disputes may be retained for longer as required.
• Responsible gaming tool data: retained for the duration of any active self-exclusion or deposit limit period, and for a minimum of 2 years following the expiry or removal of any such tool.

When data is no longer required and no legal obligation requires us to retain it, dhk88 takes appropriate steps to securely delete or anonymise it. You may contact [email protected] to enquire about the retention period applicable to specific data held on your account.

6Security Measures

dhk88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and the dhk88 platform, secure server infrastructure, restricted internal access controls, and regular security assessments.

• SSL encryption protecting all data in transit between your browser or mobile device and the dhk88 servers.
• Encrypted storage of sensitive data including identity documents and financial records. Payment data is never stored in plain text on dhk88 systems.
• Role-based internal access controls ensuring that employee access to personal data is restricted to those with a genuine operational need.
• Fraud detection systems that monitor account activity for patterns consistent with unauthorised access or account compromise, and that can trigger automatic protective measures.
• Regular security reviews of the platform infrastructure and data processing systems to identify and remediate vulnerabilities.

7Your Data Rights

As a registered player on the dhk88 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line 'Data Rights Request' and include your registered mobile number for identity verification purposes.

• Right of access: you may request a copy of all personal data that dhk88 holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Minor corrections (such as a name spelling) can often be processed quickly through the support team.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where retention is required by law, we will explain the applicable obligation.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing and we are considering that objection.
• Right to object: where processing is based on legitimate interests, you may object to that processing. dhk88 will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

dhk88 will respond to all data rights requests within 30 days of receipt. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly. dhk88 does not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

8Cookies and Tracking Technologies

dhk88 uses the following categories of cookies and similar technologies on the platform. By continuing to use the platform, you consent to the use of these technologies in accordance with this Privacy Policy.

• Essential session cookies: required for the platform to function. These cookies maintain your logged-in session, enforce security measures, and remember your platform language preference. They cannot be disabled without preventing the platform from working correctly.
• Analytics cookies: used to understand how players use the platform, including which pages are most visited, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised where possible and is used solely to improve the platform.
• Fraud detection cookies: used to identify patterns of activity associated with fraudulent use of the platform, including bot activity, multi-accounting, and payment fraud. These cookies support the security of every player's account.
• Preference cookies: used to remember your platform settings and personalisation choices across sessions, such as your display preferences. These may be disabled, but doing so may affect your experience on the platform.

9Children and Minors

The dhk88 platform is strictly for adults aged 21 and above. dhk88 does not knowingly collect personal data from any person under the age of 21. If dhk88 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on dhk88, please contact [email protected] immediately.

Parents and guardians in Bangladesh are strongly encouraged to use device-level parental controls and to monitor internet usage by children and teenagers in their household. dhk88 supports responsible use of online platforms and takes its obligations regarding underage access seriously.

10Changes to This Privacy Policy

dhk88 reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date. Where a change is material — for example, a change to the categories of data we collect or a change to the third parties with whom we share data — dhk88 will notify registered players via their registered mobile number before the change takes effect.

Your continued use of the dhk88 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must stop using the platform and may request account closure by writing to [email protected].

11Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dhk88 handles your personal data, please contact our support team. All privacy-related enquiries are handled with priority and full confidentiality.

Support email: [email protected] — for all privacy enquiries, please use the subject line 'Privacy Enquiry' and include your registered mobile number so we can verify your identity before processing your request. Response time: within 1 business day (Bangladesh Standard Time, UTC+6).

12Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with this Privacy Policy that cannot be resolved by our support team will be referred to the appropriate dispute resolution process. dhk88 is committed to resolving all privacy-related concerns promptly and fairly.

dhk88 operates as an online gaming platform serving players in Bangladesh. All data processing activities are carried out with full awareness of the importance of data privacy to our players and to the broader community of online gaming users in Bangladesh. We remain committed to continuous improvement of our privacy and data security practices.